Rates and Price Variations

We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesellers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reasons, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Final Payment

Final payment must be paid immediately when requested prior to travel date. No vouchers will be issued until final payment is recieved in our office. Final payment conditions for certain Air, car, Hotel and tour products may vary, these are shown on the individual pages. We will advice you in writing of these conditions at the time of booking. Please note the final payment may vary from the original booking price or quote if the product is subject to exchange rate fluctuations or price rises by wholesellers or other suppliers.

ADM Policy

Any ADM arising due to below mentioned reasons will have to be borne by the User (Travel Partner),

• GDS Misuse
• Fictitious Names or Fake Name like Test Names / Wrong Names
• Duplicate Bookings
• Churning for same segment / Flight / Date
• Hold bookings must be released or issued before time limit to avoid Agent Debit Memo (ADM).
• In case the Booking is aborted at the time of Hold or Booking – Please dont issue tickets multiple times, Please contact our call centre for further action – ADM’s will be borne by the agent if not guided by this policy. 

Standard Cancellation Policy

• Cancellation within 12 hours of Scheduled departure time must be cancelled with the Airline directly, Wizotrip will not be liable in any way if the passenger is No Show.
• All bookings cancelled may attract charges levied by Airlines.
• Cancellations must be in the form of Amendment on the Platform.
• If a credit has been approved it is valid for 6 months from the date the cancellation was made.

Flight Cancellation Policy

• Flights booked on this Platform are governed by the terms and conditions of the airfare you purchased and are determined by the Airline (not Wizotrip).
• In most cases, airfares are fully non-refundable and non-transferable.
• Airline charges or part or full cancellations fees may apply to your particular airfare.

Special Cancellations Conditions

Certain Air, Car, Hotel and tour products will apply additional cancellations charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.

Amendment Fee

Any Amendments made to the confirmed booking will incur a fee; the fees are charged per amendment. This is in addition to any fees that may be levied by the supplier or airliner.

Change of Itinerary after booking has commenced

Any alteration or cancellation of services after your booking has commenced can incur penalties. There is no refund for unused services.

Refunds

All refund requests must be in writing, and made direct to us or through the Platform. Claims must be made prior to departure time. Refunds will not be made for booking cancelled due to inclement weather or illness. These must be claimed through your Travel Insurance. No refunds will be made for services once travel arrangements have commenced. No gurantee is provided or warranted that any refund will be available. If payment done twice for one transaction, the one transaction amount will be refunded as Deposit from Wizotrip Account within 7 to 10 working days. The refund will be processed only after it is received from the Airliner/ Supplier in the company’s bank account.

Reporting of Incidents

Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Wizotrip during the event to allow us opportunity to rectify the situation or provide assistance.